Terms and Conditions

These terms form an agreement between BRAND IQ, a sole trader registered in Ireland ("we", "us" or "our"), and the business or person subscribing to HACCP PILOT ("you"). By creating an account, starting a trial or using the service, you agree to them.

HACCP PILOT is intended for business use. The person creating an account confirms they are authorised to act for the business.

The person who sets up a business account is its business owner within HACCP PILOT. You are responsible for invited users, their roles, assigned locations, accurate account information and activity under your account.

Keep credentials confidential, use appropriate access levels and notify us promptly of suspected unauthorised access. Accounts and access may not be sold, shared outside the subscribed business or used to access another business's information.

HACCP PILOT provides digital tools for food-safety records, checks, documents, reports, labels, inspection preparation and related workflows. Features may depend on plan, role, location, device, browser, compatible hardware and connectivity.

We may improve, replace or retire features, and may perform reasonable maintenance. During beta, features can change more frequently. We will aim to avoid material disruption and communicate significant changes where practical.

HACCP PILOT is independently developed and is not affiliated with, approved or certified by the FSAI or HSE. It supports record keeping but does not replace competent professional judgement, staff training, inspections, a business's food-safety management system or its legal duties.

You remain responsible for safe food operations, correct procedures, accurate and timely records, equipment calibration, corrective action, retention periods and compliance with applicable law and official guidance. Information entered into HACCP PILOT must be reviewed for accuracy.

You must not misuse the service, attempt unauthorised access, interfere with security, upload unlawful or malicious material, infringe another person's rights, reverse engineer protected elements, or use automated methods that overload the service.

Only collect personal or health information that your business is lawfully entitled to process. Do not enter unnecessary medical details into fitness-to-work forms.

Eligible new businesses receive a 30-day free trial. Paid subscriptions renew monthly or annually until cancelled. Prices exclude VAT unless stated otherwise. Plan and location limits shown at purchase apply.

Customers who subscribe during beta retain the applicable beta subscription price while that subscription remains continuously active. If it is cancelled or ends and later restarts, the price available at the new subscription date applies. We will give reasonable advance notice of price changes where required.

Beta subscribers receive free assisted setup by Zoom and reasonable data-migration assistance, subject to scheduling, available data formats, lawful access and technical feasibility. This is assistance, not a guarantee that every legacy field or file can be migrated.

Stripe processes payments and may require its own terms. You authorise recurring charges for the selected plan. You are responsible for valid billing information, applicable taxes and charges.

You may cancel through billing settings. Cancellation normally takes effect at the end of the paid period. Amounts already charged for an elapsed or current billing period are not refundable except where required by law or expressly agreed.

After a trial or subscription expires, the account becomes read-only for 90 days. Users can view, search, download and export existing records and reactivate, but cannot create or modify operational records. It then moves to Archived / Subscription Required status. Compliance records are not automatically deleted.

You retain rights in information and files you submit. You grant us the limited rights needed to host, process, secure, back up and display that material to provide the service.

You are responsible for maintaining any exports or independent copies required by your business, insurer, adviser or regulator. We use reasonable safeguards and continuity measures, but no service can guarantee uninterrupted access or recovery from every event.

Our handling of personal data is described in the Privacy Policy.

HACCP PILOT's software, design, branding, documentation and original content belong to BRAND IQ or its licensors. Your subscription gives authorised users a limited, non-exclusive, non-transferable right to use the service for your internal business operations during the trial or subscription.

We aim to provide a reliable service but do not promise uninterrupted or error-free availability. Some functions rely on third parties, networks, devices, printers, browsers, payment services and internet access outside our control. We may suspend access where necessary for security, maintenance, non-payment or suspected misuse.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation. Subject to that, HACCP PILOT is provided as a business record-management tool and we are not liable for food-safety decisions, inaccurate customer entries, missed checks, regulatory outcomes, loss caused by unauthorised account use, or failures outside our reasonable control.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, revenue, business, reputation or anticipated savings. Our total liability arising from the service in any 12-month period is limited to the subscription fees paid by you in that period. This does not affect any rights that cannot be limited under applicable law.

You may stop using the service and cancel your subscription. We may suspend or terminate access for material breach, unlawful use, security risk or unpaid charges, normally after reasonable notice where circumstances allow. Provisions that should reasonably continue, including payment, ownership, confidentiality, liability and governing law, survive termination.

We may update these terms to reflect legal, security, commercial or service changes. Material changes will be communicated where appropriate. Continued use after the effective date means the revised terms apply, except where further consent is legally required.

Irish law governs these terms and the Irish courts have jurisdiction, subject to any non-excludable statutory rights. Notices and questions may be sent to hello@brandiq.ie.